FAQ

What if I don’t have my own artwork?

If you do not have your own graphic you wish to upload, we offer a wide selection of fonts and clip arts to choose from for your design. Using our clipart gallery (predesigned images) is free of charge. We offer a variety of images for occasions, popular customizations, and more. You offer expert custom graphic design services as well.

 

How do I know how much my order will cost?

On the cart page, there is a Price Estimator. Once your  product and fees are added to the cart with, zip code, state, and shipping method (how quickly you need it shipped) an estimated price of your order will appear!

 

What are the “Design Colors”?

The design color is the color your artwork/design that you are having printed will be. If more than one color is used in your artwork, click drop down tab on the products page to add each color of you design. We can also alter your own logos to print them as one color or as you wish.

 

What if I need to make changes after I order?

If you need to make any changes after you have been contacted and your order has been confirmed, please contact our customer service or art dept. within 24 hours to see if your order has been printed. If your order has printed you will not be able to make changes without a revision fee (varies according to order). There can be no changes made to rush orders. (951-878-9488).

 

When will I receive my order?

While placing your order, you will be prompted to enter a desired shipping method (how quickly you need them shipped to you after printing). In most cases, it takes roughly 10-14 business days to have your products perfected and printed, then shipped or ready for pick up.

 

Do you do rush processing?

If you want your order ready to ship sooner than the standard 10-14 business day period, for $50 you may opt for rush processing. Your order will be ready for pick up, delivery, or shipment in 3-6 business days. Bulk orders over 250 may require additional time. To request rush processing simply go to the “SHOP” tab and add “RUSH PROCESSING” to your cart.

 

Do you accept “QR Codes” as artwork?

Yes, we do currently accept and print QR Codes on our products (only for light shirts with a black design). Don’t have one? give us your site URL and we will make you one free of charge.

 

Do I have to have my artwork ready when I order?

It is preferred that your artwork is ready at the time that you order. However, you may upload your artwork after you have ordered as well. If you upload your artwork after you order, your order will be delayed until your art has been received.

 

How do I know what size my design will be?

If you do not specify the exact size of your design it will print according to the position you choose and its standard size. Standard Sizes:                         Full Front—13×19, Front Top—(Sm– 11.5in W x 3.5in H, Med/Lg/XL– 12.5in W x 3.5in H, 2XL– 13in W x 4in H), Front Vertical—4×12.5,                       Right Breast—3×3, Left Breast—3×3, Upper Back—12×10, Back Upper Neck—2×2, Full Back—13×19, Lower Back—12.5 x4, Front & Back—12.5×9 & 12.5×9,    Tag—3×1, Sleeve—3×1 or 2×2. (All dimensions are in inches)

 

Can you print my mulit-color logo in one color?

If you would like to print a multi-logo color logo in just one color, we can alter your design to the color of your choice.

 

Can you alter my logo for me?

Yes, If you tell us how you would like your artwork changed, our art dept. can work with you on perfecting your logo or design. Our team of expert graphic designers works closely with customers to insure that they get exactly what they want printed on their products. We also work with cleaning up artwork to improve the quality of your images.

 

What formats do you accept?

We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution by email at alexander@sterlingdesignfirm.com. We ask that you have your art already vectorized and your fonts flattened if possible. If you have simple jpeg files you may upload your art work through our site on the “CART” page.

 

Are the pictures shown of the t-shirts and sweatshirts the exact product?

No. The pictures used are approximations displayed to help the customer visualize their order. Actual product may vary.

 

What kind of ink do you use?

We use plastisol inks or “silkscreening” It looks great on white, light and dark fabric, and on cotton, and polyester.

 

Do you deliver locally?

Yes, we do deliver to the Riverside, San Bernardino, Highland, and Loma Linda areas for $15.

 

Do you have local pick up?

Yes, we also offer a free local pick up option. We are located in Riverside, CA.

 

 Can I mix and match my order?

At Sterling Design Firm you won’t be charged extra to mix and match the t-shirts in your order. Within your quantity amount you have the option to mix any number of female shirts with uni-sex shirts, v-neck with crew neck, along with multiple variations of standard colors and sizes, all for no extra cost! (For example if you wish to order 50 shirts you may select 25 female shirts at the 50-249 quantity range and add them to your cart. You can then go to the unisex page and order 25 shirts at the same 50-249 quantity range, add to your cart, and complete your order.)

 

How do I get a quote?

Visit the products page you are interested in and select each of the drop down options for a quote.

 

Can I order over the phone?

Yes, If you have all the pertinent information ready, we would be happy to either walk you through the process online, or submit the order for you over the phone. (951) 878-9488